Privacy Policy

Lonestar Mental Health Privacy Policy

Effective Date: January, 2025

At Lonestar Mental Health, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines the information we collect, how it is used, and your rights regarding your data.

If you have any questions about this policy, please contact us at:

Lonestar Mental Health

2400 Allison Rd., Martindale, TX 78655

Phone: (737) 325-8600

What Information Do We Collect?

We collect the following types of information when you engage with us:

Personal Information

This may include:

• Full Name
• Email Address
• Phone Number
• Address
• Insurance Information (if applicable)
• Social Security Number (if required for insurance or billing purposes)

Health Information

As part of providing mental health services, we may collect:

• Medical History
• Symptoms and Diagnoses
• Treatment Plans
• Therapy Notes and Progress Reports
• Billing and Payment Information

Website Data

When visiting our website, we may collect:

• Cookies and Usage Data
• IP Address

SMS Messaging

We may send SMS messages for appointment reminders, service updates, and follow-ups. Message frequency varies based on your interactions with us. You can opt out anytime by texting STOP, or get help by texting HELP. Standard carrier rates may apply.

We collect your mobile number and message interaction data solely to provide SMS services. This information may be shared with subcontractors who support our customer service operations. We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you have questions or need support, please contact us at contact@lonestarmentalhealth.com or call (737) 325-8600.

How Do We Use Your Information?

Your information is used to:

• Provide Treatment. Develop and manage personalized treatment plans.
• Facilitate Communication. Schedule appointments, respond to inquiries, and follow up on care.
• Process Payments. Submit claims to insurance providers or process direct payments.
• Enhance Services. Improve our operations and services based on your feedback and preferences.

   

Note: Your information will never be sold, traded, or shared with outside parties unless necessary to provide services (e.g., sharing with insurance providers) or required by law.

How Do We Protect Your Information?

We employ strict security measures to protect your data, including:

• Encryption. Sensitive information is transmitted securely via Secure Socket Layer (SSL) technology.
• Access Controls. Only authorized personnel with specific roles can access sensitive data.
• Data Retention Policies. Personal and health information is retained only as long as necessary to comply with legal and operational requirements.

   

In the event of a data breach, affected individuals will be notified as required by law.

Do We Use Cookies?

Yes, our website uses cookies to:

• Store user preferences for a better browsing experience.
• Collect data on site usage to improve website functionality.

   

You can disable cookies in your browser settings, though this may impact certain features of our website.

Do We Disclose Information to Outside Parties?

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following situations:

• Service Providers: We may share information with trusted partners who assist in our operations (e.g., electronic health record systems, billing services).
• Legal Requirements: We may disclose information to comply with legal obligations or protect your safety and the safety of others.
• Emergency Situations: With your consent, we may share information with family members or healthcare providers in emergencies.

Your Rights

Under HIPAA and other applicable laws, you have the following rights regarding your information:

• Right to Access: Request a copy of your health record.
• Right to Amend: Request corrections to your health information.
• Right to Restrict: Request limits on how your information is shared or disclosed.
• Right to Confidential Communications: Request alternative methods of communication (e.g., email or phone).
• Right to File Complaints: File a complaint with Lonestar Mental Health or the Department of Health and Human Services if you believe your rights have been violated.

Notice of Health Information Practices

Your health record contains important information about your treatment, symptoms, and progress. This information is used for:

• Care planning and coordination.
• Legal documentation and billing.
• Research and operational improvement.

   

We will not disclose your health information without your written consent, except as outlined in this policy or required by law.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. For material changes, we may notify you via email or other contact methods.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Lonestar Mental Health

2400 Allison Rd., Martindale, TX 78655

Phone: (737) 325-8600

Complaints:

You may also contact the U.S. Department of Health and Human Services (HHS) for privacy-related complaints:

• Email: OCRComplaint@hhs.gov
• Phone: 800-368-1019